Don't do what I did. I was redoing a bedroom and didn't open the box until three months after I bought it. I did buy this under the "used, like new" heading, but was still surprised to discover none of the hardware was there.I contacted the company. The customer service department was excellent and I received the hardware in about a week. The bed is so easy to put together that my 8 year-old grandson assembled it all I did was hold some parts. Speaking of parts, after the bed was mostly together I realized we were missing two parts. I winced as I contacted the company again. Got the part in about a week.So. Some people have whined about the quality. The bed frame is cheap. Don't expect something from an Amish store. It's really cheap. I think it's a great price for something that's decent quality. It's sturdy enough that you can tie someone to the headboard and footboard. I've been trying to think of ways to lure my husband into the bed for experimentation, but he has eluded me thus far.